Shipping policy

Shipping Policy

1. Processing Time

All orders for the wholesale of coffee, tea, cocoa, and spices ¹⁹ are processed and shipped within [ Insert Number, e.g., 2-5 ] business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email (Support@sumiyakiway.com or info@sumiyakiway.com).

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment Method	Estimated Delivery Time	Shipment Cost
Standard Domestic (Latvia)	[3-5 business days]	Calculated at Checkout
Standard EU	[ 5-10 business days]	Calculated at Checkout
Standard International	[10-20 business days]	Calculated at Checkout

Delivery delays can occasionally occur.

3. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

4. Customs, Duties, and Taxes

SIA "The Sumiyaki Way Limited" is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, etc.) are the responsibility of the customer.

5. Damages

SIA "The Sumiyaki Way Limited" is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipping carrier to file a claim. Please also save all packaging materials and damaged goods before filing a claim.